Shipping Policy

We are committed to providing our customers with a smooth and efficient shopping experience. Below are the details of our Shipping Policy.

1. Delivery Areas

We deliver our sculptures to the following areas:

• Morocco: Delivery is available across all regions of the country.
• International: Delivery is available to several countries. Please contact us to confirm delivery availability in your region.

2. Delivery Times

• Morocco: Orders are generally shipped within 15 to 30 business days after confirmation.
• International: Delivery times may vary from 15 to 45 business days, depending on the destination and the carrier used.

Delivery times may be extended in exceptional circumstances, such as customs delays or logistics-related issues.

3. Shipping Fees

• Shipping fees vary depending on the weight and destination of the package.
• The shipping cost will be displayed during the order confirmation process.

4. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number so you can follow the progress of your package in real time.

5. Packaging

All our sculptures are carefully packaged to ensure they arrive in perfect condition. We use strong and protective packaging materials to protect your items from damage during transport.

6. Delivery Delays

Although we do our best to ensure deliveries are completed within the estimated timeframes, unexpected delays may occur due to circumstances beyond our control, such as weather conditions, customs procedures, or logistics issues. In the event of a delay, we will keep you informed and do everything possible to resolve the situation quickly.

7. Damage or Loss

If your order arrives damaged or is lost during transport:

• Contact us immediately at sculptureorigami@gmail.com or by phone at +212 620-083577.
• Include photos of the damage, if applicable, and your order number to speed up the claim process.

We will work with our carrier to find an appropriate solution, such as a replacement or refund.

8. Incorrect Address

Please make sure that the delivery address provided is correct and complete. In the event of an address error, any additional costs required to reship the package will be your responsibility.

9. International Orders

• Customs duties, taxes, or any additional fees for international orders are the responsibility of the buyer.
• Please check your country’s customs policies before placing an order.

10. Contact

For any questions related to shipping, please contact us:

📧 Email: sculptureorigami@gmail.com
📞 Phone: +212 620-083577
🌐 Website: sculptureorigami.com

Thank you for choosing Sculpture Origami for your unique and artistic creations. We are committed to ensuring that your sculptures arrive safely and within the estimated delivery time.